AI support agents for your enterprise.

Hire our generative AI agents to give customers a mind-blowing experience. Trusted by massive enterprises and high-growth startups.

🎉 Announcing our $35M Series A from Accel + a16z

Fetching rules and knowledge

Product

Your complete solution for the AI era.
Faster. Cheaper. Smarter.

Always Online

Fully Generative

Constantly Learning

True Auto-resolution

100% generative responses and actions, with no complex decision trees or canned responses needed.

Hi, I was expecting 5x points on my card for my last transaction, but only got 3x.

Hey Rachel, thanks for reaching out! I see that your last transaction was a dining purchase, which qualifies for 5x points, but only for Platinum Status Tier members.

You are currently in the Gold Status Tier, which means you currently earn 3x points on dining transactions.

Adjust tone

Ok, how do I get to the next tier?

Seamless Integrations

Zero-lift integrations with your existing tools and data sources. Maximize the AI's potential using your knowledge bases, APIs, and workflows.

Agent Assistance

Supercharge your team with an AI helper that will do the heavy lifting on mundane tasks and continuously learn from agents.

AI-powered Insights

Identify themes, find anomalies, and unlock your own analyses over your valuable conversations.

Shipping

category

22%

16,843 tickets

12%

monthly

Why us?

Unlike any product
you've used before.

Powerful Analytics

No Engineering Lift

It Just Works

Instant ROI on the metrics that matter

Turn your support operation into a growth driver and scale revenue without scaling headcount.

May 2025

Tickets resolved

Average CSAT

"Working with Decagon has been nothing short of phenomenal. The team has taken our extremely complicated data and created a tool that allows our customers to seamlessly receive help across our business."

Thatcher Foster
VP Client Solutions at Bilt

Decagon is trusted by industry leaders